What are the limitations of the basic/free package?
First off - it’s simple! Just sign up upload your videos and you can use our player in all its glory. There are however limitations on on video plays and storage and you will not be able to access all of the platform features but its a great way to get in and test the platform. Also, we have the right to refuse any content or cancel any account in the basic/free package.
Can I change plans at anytime?
Yep! Simply click on the “Account” tab on your dashboard and you'll see your options to upgrade or downgrade.
I want to serve pre-roll ads use your syndication tool and run 360 videos do all plans cover these activities?
No. For ads, 360 videos and use of our syndication tool you need to be in the Premium plan or above.
My monthly usage greatly exceeds what you offer in your premium package what should I do?
Contact us. We have custom packages available do address any serving needs. In most cases these larger packages with mass delivery needs are much more cost effective than our already affordable published pricing.
What makes up my Annual charges?
All of the Oculu plans are based on an annual billing. The next annual fee will be due 1 year from the date of purchase even if it is within a calendar month. Oculu will automatically charge your credit card that we have securely on file the annual fee when due. Please let us know 30 days in advance of your annual fee due date if you want to cancel your service.
Each plan comes with a specified limit for the number of monthly video plays and storage available?
If you exceed these monthly amounts, you will be charged $1.00 for each additional 1,000 video plays and $1.00 for each additional 1 GB of storage.
How do I convert from a basic / free package?
If you have a basic / free account, you can convert it to a standard paid account at any time. To upgrade your plan, click the Upgrade button from within your “My Account” tab on your Oculu dashboard. Select your new plan, confirm your payment information, and confirm your upgrade. As a free account user, you can click a button on the upgrade page to select the plan that’s right for you.
Who provides the pre-roll ads?
In most cases our customers come with their own pre-roll / demand relationships. It’s a simple process of adding your tag to the ads feature in your Oculu account. We are compatible with most ad tags and demand partners. If you don’t have your own ads contact us and we will either introduce you to a great demand partner - or ( in some cases ) you can use tags that we have.